From Permit to Platform—How CTRL WRK Turns Lockout/Tagout into an Autonomous IRM Use Case

Autonomous IRMOperational Risk ManagementServiceNow
Written By Samantha "Sam" Jones

A high-risk, paper-bound safety workflow finds new life on the ServiceNow platform—signaling a broader shift toward AI-enabled operational risk intelligence.

What was once a clipboard-bound safety task has now become a signal of something larger: the acceleration of Autonomous Integrated Risk Management (Autonomous IRM) through purpose-built, domain-native micro-apps. On June 2, CTRL WRK—a GenAI-powered “Control of Work” (CoW) application focused on lockout/tagout (LOTO) permitting—launched on the ServiceNow Store. While its function is precise, the implications are far-reaching.

This is more than digitization. It’s the embodiment of a broader market shift: from static compliance toward dynamic, AI-enabled risk management embedded directly into operational workflows.

Samantha "Sam" Jones

Samantha “Sam” Jones is the lead research analyst for the IRM Navigator™ series and a core contributor to The RiskTech Journal and The RTJ Bridge. As a digital editorial analyst, she specializes in interpreting vendor strategy, market evolution, and the convergence of technology with enterprise risk practices.

As part of Wheelhouse’s AI-enhanced advisory team, Sam applies advanced analytical tooling and editorial synthesis to help decode the structural changes shaping the risk management landscape.

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