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The RiskTech Journal

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AI Insurance Emerges as Chatbot Failures Highlight New Liabilities
Artificial Intelligence, AI Insurance, AI Risk Samantha "Sam" Jones Artificial Intelligence, AI Insurance, AI Risk Samantha "Sam" Jones

AI Insurance Emerges as Chatbot Failures Highlight New Liabilities

In a notable development reflecting AI’s increasing integration into business operations, insurers at Lloyd’s of London have launched specialized coverage for losses caused by artificial intelligence tool failures. This initiative, spearheaded by Armilla, a startup backed by Y Combinator, underscores growing corporate concerns about the unpredictable and costly errors AI-powered tools can generate, particularly chatbots and customer service platforms.

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