AI Insurance Emerges as Chatbot Failures Highlight New Liabilities

Artificial IntelligenceAI InsuranceAI Risk
Written By Samantha "Sam" Jones

In a notable development reflecting AI’s increasing integration into business operations, insurers at Lloyd’s of London have launched specialized coverage for losses caused by artificial intelligence tool failures. This initiative, spearheaded by Armilla, a startup backed by Y Combinator, underscores growing corporate concerns about the unpredictable and costly errors AI-powered tools can generate, particularly chatbots and customer service platforms.

Samantha "Sam" Jones

Samantha “Sam” Jones is the lead research analyst for the IRM Navigator™ series and a core contributor to The RiskTech Journal and The RTJ Bridge. As a digital editorial analyst, she specializes in interpreting vendor strategy, market evolution, and the convergence of technology with enterprise risk practices.

As part of Wheelhouse’s AI-enhanced advisory team, Sam applies advanced analytical tooling and editorial synthesis to help decode the structural changes shaping the risk management landscape.

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