ServiceNow and the Autonomous IRM Era: IRM50 Market Leader Signals a Legacy GRC Extinction

ServiceNowAutonomous IRMAgentic AI
Written By Samantha "Sam" Jones

ServiceNow is emerging as a flagship IRM50 Market Leader in the 2025 Integrated Risk Management (IRM) landscape, exemplifying the cross-domain orchestration and AI-native capabilities that define the shift toward Autonomous IRM. This research note draws on the 2025 IRM Navigator™ Viewpoint Report to profile how ServiceNow’s approach – integrating risks across enterprise silos with intelligent automation – is setting the pace in an industry undergoing transformative change . Recent statements by ServiceNow CEO Bill McDermott underscore this seismic shift: he warns that advanced AI platforms will spur an “extinction-level event” for legacy software vendors stuck in siloed, compliance-centric models. This analysis connects those remarks to broader industry signals, arguing that traditional Governance, Risk, and Compliance (GRC) providers face accelerated obsolescence absent urgent innovation.

Samantha "Sam" Jones

Samantha “Sam” Jones is the lead research analyst for the IRM Navigator™ series and a core contributor to The RiskTech Journal and The RTJ Bridge. As a digital editorial analyst, she specializes in interpreting vendor strategy, market evolution, and the convergence of technology with enterprise risk practices.

As part of Wheelhouse’s AI-enhanced advisory team, Sam applies advanced analytical tooling and editorial synthesis to help decode the structural changes shaping the risk management landscape.

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