Bridging the Divide: How ServiceNow’s AI Experience Could Unify TRM and IRM

ServiceNow’s latest innovation, AI Experience, introduces a unified conversational interface that could redefine how organizations manage risk. Far from being another “AI assistant,” this platform-level integration embeds natural language and multimodal intelligence across workflows, connecting Technology Risk Management (TRM) with Integrated Risk Management (IRM) in ways that make risk management feel less like a process and more like a conversation. This commentary explores how AI Experience extends ServiceNow’s TRM and IRM capabilities, why it represents a major shift toward unified risk intelligence, and how it aligns with the Performance, Resilience, Assurance, and Compliance (PRAC) objectives of the IRM Navigator™ Model.