The RTJ Bridge is the new premium version of The RiskTech Journal, delivering fast-moving, strategically relevant insights for risk leaders navigating today’s digital business landscape.
Designed as the link between editorial commentary and in-depth research, The RTJ Bridge offers exclusive access to:
High-frequency insight notes on market shifts, regulatory signals, and emerging technologies
Executive briefings and editorial series including “The Risk Ignored”
Strategic previews of IRM Navigator™ research, including upcoming Risk Landscape Reports
Whether you're monitoring vendor moves, tracking governance shifts, or preparing for regulatory disruption, The RTJ Bridge equips you with actionable foresight.
The RTJ Bridge - The Premium Version of The RiskTech Journal
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The RTJ Bridge Subscription is a premier resource for executives and professionals focused on the intersection of risk management and technology. It provides subscribers with access to a curated collection of articles and expert insights designed to enhance risk management strategies through technological innovation. With its online format, The RTJ Bridge offers flexible access to critical information, helping leaders make informed decisions and stay competitive.
Agentic Operational Risk: How AI Is Reshaping Control, Performance, and Resilience
Operational risk management is evolving from reactive oversight to intelligent orchestration. Agentic AI, systems that can plan, tool, and act with bounded autonomy, is at the center of this shift. These agents compress cycle times, expand control coverage, and deliver evidence with audit grade traceability. Within the IRM Navigator™ Model, they strengthen the connection between Performance and Resilience, the two objectives where ORM delivers the most tangible value.
Bridging the Divide: How ServiceNow’s AI Experience Could Unify TRM and IRM
ServiceNow’s latest innovation, AI Experience, introduces a unified conversational interface that could redefine how organizations manage risk. Far from being another “AI assistant,” this platform-level integration embeds natural language and multimodal intelligence across workflows, connecting Technology Risk Management (TRM) with Integrated Risk Management (IRM) in ways that make risk management feel less like a process and more like a conversation. This commentary explores how AI Experience extends ServiceNow’s TRM and IRM capabilities, why it represents a major shift toward unified risk intelligence, and how it aligns with the Performance, Resilience, Assurance, and Compliance (PRAC) objectives of the IRM Navigator™ Model.
ServiceNow announces “AI Experience” as a front end for agentic workflows
ServiceNow announced AI Experience, a conversational interface that sits across Now Platform workflows. The company describes five elements: AI Lens for screen-aware actions, AI Voice Agents, AI Web Agents, AI Data Explorer, and an AI-governance layer via AI Control Tower. ServiceNow says AI Lens is available now. Voice Agents, Web Agents, and Data Explorer are targeted for availability by the end of 2025.
The Strategic Blind Spot: Closing the Boardroom Gap in AI Risk Oversight
Our recent research on audit committees revealed a stark reality: boards are most concerned about oversight gaps in cybersecurity, privacy, and AI, yet few have the structures to address them effectively. The 2025 Audit Committee Survey Insights showed that nearly half of audit committees see AI oversight as an unresolved gap, while only a fraction claim primary responsibility. The conclusion was clear—AI has moved into the boardroom agenda, but governance has not caught up.
This companion note builds directly on that finding. Where the audit committee analysis highlighted AI as part of a broader oversight deficit, here we focus on AI risk oversight itself. Drawing on new data from Infosys’s global survey of 1,500 executives, we examine why AI oversight remains fragmented, how the gap manifests in practice, and what boards and senior executives must do to close it.
Agentic AI in Risk Management Consulting: A Field Report on the Road to Autonomous IRM
This field report builds on the IRM Navigator™ Vendor Compass for RMC (July 2025). While the Vendor Compass positioned consulting firms in terms of integration breadth and AI enablement, this follow-on examines how those claims are translating into field activity. It reflects a moment in time: as platforms mature and deployments expand, these placements will continue to evolve.
ServiceNow and the Autonomous IRM Era: IRM50 Market Leader Signals a Legacy GRC Extinction
ServiceNow is emerging as a flagship IRM50 Market Leader in the 2025 Integrated Risk Management (IRM) landscape, exemplifying the cross-domain orchestration and AI-native capabilities that define the shift toward Autonomous IRM. This research note draws on the 2025 IRM Navigator™ Viewpoint Report to profile how ServiceNow’s approach – integrating risks across enterprise silos with intelligent automation – is setting the pace in an industry undergoing transformative change . Recent statements by ServiceNow CEO Bill McDermott underscore this seismic shift: he warns that advanced AI platforms will spur an “extinction-level event” for legacy software vendors stuck in siloed, compliance-centric models. This analysis connects those remarks to broader industry signals, arguing that traditional Governance, Risk, and Compliance (GRC) providers face accelerated obsolescence absent urgent innovation.